Privacy Policy

About this translation

This English text is a translation provided for convenience; the Ukrainian version prevails.

Who processes the data

The details of the personal data controller have not been published yet. This is a demonstration version of the site; online requests are disabled. To contact the medical center, use the phone number on the contacts page.

Callback request

With your separate, explicit consent, we process your name, phone number, the selected service and your preferred contact time in order to respond to that specific request. The selected service may reveal information about your health. The consent does not cover advertising, mailings or analytics. If you do not wish to leave an online request, you can call.

Leave your own contact details as an adult. A legal representative may provide their own contact details for communication regarding a child. Do not enter diagnoses, test results, documents or information about other people.

Where the request is stored

Before online requests are activated, the controller must publish information about hosting and technical processors and confirm the legal grounds for their access.

The name, phone number and selected service are stored in a protected admin area. Telegram is used to notify the administrator about a new request: its identifier and a link to the admin area are transmitted, without the name, phone number or selected service. Telegram is an external service with its own terms; we do not claim that its regular chats have end-to-end encryption.

Retention and deletion

Requests and the related consent receipts are available for 30 days. Expired records are cleared every hour. They are not a medical record; documents on medical care provided are drawn up and stored separately under the applicable rules.

Daily backups have a seven-day rotation cycle, provided that at least three newer copies exist. Deleted records may remain in closed backups until rotation; after a restore, deletion requests already fulfilled must be applied again. Old messages sent before the Telegram format changed require separate review and deletion by the administrator.

Optional technologies

Analytics of visits and clicks and the embedded Google map have separate switches and are off by default. Refusing does not prevent you from viewing the site or calling. Analytics counters do not contain a name, phone number, search text or the history of a specific patient; aggregates are kept for up to 30 days.

After your permission, the map loads from Google; Google receives technical connection data, including the IP address, and may use its own cookies. Opening Google Maps directly is also a transition to an external service. See the cookie policy for details.

Connection and security

Servers and network providers technically process the IP address and request parameters to deliver pages and for protection. The form limiter uses a short-lived protected fingerprint of the address; it is not added to the request. Service HTTP logs are rotated; archived logs are set to be kept for up to 14 days, and the current file is kept until rotation. Sign-in cookies are needed for the protected admin area. Do not share your password and access codes with others.

Your rights and requests

You can request information about the processing, access to and a copy of your data, its correction, restriction or deletion on proper grounds, withdraw consent, and file a complaint with the Ukrainian Parliament Commissioner for Human Rights or go to court. For a request, use the controller's contact above; reasonable identity verification may be required to protect the data. Do not send a passport unless there is a separate justified need.

You can change your analytics and map choices with the "Privacy settings" button at the bottom of the page. Withdrawal does not affect the lawfulness of processing carried out before it. The request form should not be used for emergency care.